Heat Pump Repair and Installation in Northeast Georgia

A heat pump that will not heat in January, will not cool in July, or is iced over in the yard is a service call. Patriot Service is a veteran-owned company serving homes and businesses across Northeast Georgia. We repair heat pumps and install replacements, and we are open 24/7 at (706) 870-7665. We have a 4.9-star rating on more than 1,500 Google reviews.

Common reasons to call

Call us if your heat pump is not heating, not cooling, or is blowing the wrong temperature for the season. Other signs worth a call: the outdoor unit is frozen or heavily iced, the system seems stuck in defrost and never gets back to heating, it is short-cycling, airflow is weak, or it is running constantly without catching up.

A heat pump will frost and defrost as a normal part of winter operation. If the ice is not clearing, the unit is a solid block of ice, or the house is getting colder while it sits in defrost, that is a reason to call us — not something to try to fix yourself. Call (706) 870-7665, and we will take it from there.

How we repair a heat pump

Most heat pump visits start with a system that is not keeping the house comfortable in heat or in cool. We inspect the equipment, find the problem, tell you what we found, and repair it when that is still the right path. That can include a defrost control that is not working, a refrigerant leak, a failed capacitor or other electrical part, a reversing valve that is not switching modes, airflow problems, or a thermostat that is not calling correctly.

If you also have backup heat strips, we will look at those as well when they are part of why the house is not warming up. For a broader look at our heating and cooling work, start at HVAC. If the problem is a gas furnace instead, see furnace repair. For cooling-only air conditioners, see AC repair.

Installation and replacement

If the heat pump is worn out, undersized, or can no longer heat and cool the house, we can quote a replacement and handle the installation. We visit the property, look at the space and the existing equipment, install the new unit so it is set securely, and commission the controls before we leave. See HVAC installation and repair for the process.

Maintenance

Heat pumps work year-round in Northeast Georgia, so they take wear in both seasons. The Patriot Readiness Program includes two HVAC visits a year for homeowners, and those visits include checking a heat pump in heating mode and in defrost. Our HVAC Maintenance Program is also available for homes and businesses. We will explain what each one includes and what it costs when you call.

24/7 emergency heat pump service

No heat in winter or no cooling in extreme heat is a reason to call after hours, especially if someone in the house is elderly or very young. Emergency heat pump service is 24/7 at (706) 870-7665. You can also read more on our 24/7 emergency service page.

Where we work

We serve homes and businesses in Jackson, Banks, Barrow, Madison, Hall, Clarke, Stephens, Franklin, and Habersham counties, including Jefferson, Commerce, Athens, Winder, Toccoa, Hoschton, Gainesville, Maysville, Braselton, Flowery Branch, Pendergrass, Nicholson, and the communities around them. If you are in Northeast Georgia and you are not sure we cover your road, call and ask. You can also see our Service Areas page.

Frequently asked questions

My heat pump is covered in ice. Is that normal? Some frost in winter is normal, and the system should defrost on its own. If the unit is a solid block of ice, stays in defrost, or the house is getting colder, call us.

Why is my heat pump blowing cool air in the winter? It may be in a defrost cycle, or it may have a problem with the defrost control, refrigerant, or another part. If the air stays cool and the house is not catching up, call (706) 870-7665.

Do you install new heat pumps, or only repair existing ones? Both. We repair when that is still the right path, and we install a replacement when the equipment is worn out or undersized.

Do you also repair furnaces and air conditioners? Yes. See our furnace repair and AC repair pages, or start at HVAC.

Are you available after hours? Yes. Emergency heat pump service is 24/7 at (706) 870-7665, including holidays.

Do you serve businesses as well as homes? Yes. See also our commercial HVAC page.

Call Patriot Service for heat pump help

Whether your heat pump is down today or you need a replacement, we are ready to help.

Patriot Service

(706) 870-7665

24/7